Dancing Drops – Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use the Dancing Drops mobile application and related services. This policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR") and applicable Spanish data protection laws.

By using our app, you agree to the terms of this Privacy Policy.

2. Who We Are

The data controller responsible for processing your personal data is:

3. Local Service Provider in Spain

Laundry and delivery services in Spain are provided in partnership with:

4. What Personal Data We Collect

• Full name
• Email address
• Mobile phone number
• Delivery address
• Location data (via GPS, with consent)
• Order history and laundry preferences
• Payment information (handled via third-party payment processor)
• Device ID and usage logs (for analytics and security)

5. How We Collect Your Data

• App registration and profile creation
• Placing an order through the app
• Contacting customer support
• Enabling location tracking
• Email or notification subscription
• Automatic tracking through cookies and analytics tools

6. Why We Use Your Data (Purposes and Legal Basis)

7. Data Sharing

• Urban Wash, our partner in Spain, to fulfill service requests
• Payment service providers (e.g., Stripe) for secure transactions
• Cloud service providers (e.g., hosting, database)
• Analytics tools (e.g., Google Analytics, Firebase)
• Authorities or regulators, if required by law

We do not sell or rent your personal data.

8. International Data Transfers

As our app infrastructure is operated by Fawrit Technologies India Ltd., your personal data may be accessed or processed from India. All transfers are protected using Standard Contractual Clauses (SCCs) as approved by the European Commission.

9. How Long We Keep Your Data

• As long as your account is active
• As long as required to provide services
• As required by tax, legal, or regulatory obligations
• For a maximum of 6 years after your last interaction unless earlier deletion is requested

10. Your Data Protection Rights

You have the following rights under GDPR:

• Access: Know what data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion when data is no longer needed
• Restriction: Limit how your data is used
• Objection: Object to processing under certain conditions
• Portability: Receive your data in a usable format
• Withdraw consent at any time (for marketing or optional tracking)

To exercise your rights, email: contact@fawrit.com
You may also lodge a complaint with the Spanish Data Protection Authority (AEPD):
https://www.aepd.es

11. Children's Data

The app is not intended for users under the age of 14. We do not knowingly collect data from minors without verified parental consent.

12. Security Measures

• Encrypted communication (HTTPS)
• Access control and user authentication
• Secure hosting environments
• Regular security audits